- Genius started as an authorised Apple centric support agency in 2000
- It grew into a technical support company across all major brands by 2002
- It currently has 4 locations:
- Rivonia Junction,
- Nicolway Shopping Centre,
- Hobart Grove Centre and;
- the administration hub also in Hobart Grove Centre
- Centres of excellence:
- Rivonia Junction is dedicated to tablets and laptops / Macs etc
- Hobart Grove retail is dedicated to smartphone repairs
Genius believes in the simple truth that quality work produces growth and success.
Gordon Fraser CEO Genius
Love is where it’s at. We believe that Love is the most important commandment in life and because of this, Love is the most important part of our business. Love is Genius’ number 1 Core Value.
The customer not the dollar
We formed Genius using this foundational core value and we believe the value of people is worth more than the value of money. The result of putting people first will always reward the benefit of earning money.
“Integrity is what you do when no one is watching; it’s doing the right thing all the time, even when it may work to your disadvantage.” – Gordon Fraser. The right choice is seldom the easiest but it’s always the right one. So in essence, we work hard to do the right thing.
Be Positive & Optimistic
This core value is imperative to build a winning life. People find strength, energy, confidence, and creativity when practicing being positive and optimistic. We must embrace and execute this core value while pushing back the mediocrity of a negative outlook on life, because the truth is…Attitudes are contagious.
Deliver Customer Service
We would like to thank John’s for putting this one into action. We believe our customers deserve nothing less than the best so we encourage working a little harder and going a little farther to show our customers that we truly want to WOW them.
To grow, it’s essential to prepare and Be Ready. Living in the moment is the key here and embracing whatever faces you with a can do attitude and the willingness to give your best in the process.
We believe in a transparent repair process, and that starts with clear and upfront pricing. If you’re not sure what’s wrong with your device, we would be happy to diagnose it for free. Once we determine what is needed for your repair, we will contact you with an obligation free repair quote. You can elect to continue with a repair, or not, the choice is always yours.
Low Price Guarantee
Getting your device repaired shouldn’t break the bank. Our low price guarantee ensures that we always offer the best price to our customers. Just bring in any local competitor’s published price for the same repair, and we will happily match and beat their price. Note, the repair price must be a regularly published price, and the offer does not apply to specials, coupons or other discounts.
From friendly and informative technicians, to online repair tracking, we make repair easy. We know how important your device is to you, so we promise to return it to you as quickly as possible, and keep you informed every step of the way. Most of our popular repairs can even be performed while you wait!
In the rare event that you experience an issue with your repaired device, we back all our repairs with a 180-day, hassle free warranty. Not near the store you originally visited? No problem, our warranty is valid worldwide at all of our location!
The SmartFix team operates in line with strict data protection and privacy guidelines, so that you can rest assured that you are in safe hands when asking us to carry out iPhone repairs, iPad repairs, iPod repairs and Samsung Galaxy repairs. We are committed to delivering an unrivalled level of service to our customers.
We are a FAMILY OWNED and operated business, and we have been in the wireless industry since 2010
Thanks John, I was really pleased with SmartFix’s service. Would definitely recommend you and have already given out some of your business cards that were left with me. All the best for your future success.
Thank you so much cell savers for not only saving me time and money but making it so easy for me to coordinate my work schedule with fixing my phone. Hopefully my phone won’t drop again but if it does I know who to contact.
Thank you for giving my computer a spring clean. It is running faster, my home screen is neater and the colour stays as it should. You’ll definitely be my person to call again should I need you. Looking forward to my new printer.
Brought in my computer to try and get some data recovered. Was helped by John Doe who had it by the next day on an external hard drive. John Doe was extremely friendly and helpful. Overall a great experience! Will definitely be back.